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Terms and Conditions

AERA Meal Prep Sdn Bhd operates this website ("alwaysanaera.com"). AERA Meal Prep Sdn Bhd is a company duly incorporated in Malaysia. The term “alwaysanaera.com” encompasses access to this website through desktops, laptops, mobile devices, and any other internet-capable devices. References to "we", "us", "our", and "AERA Meal Prep" pertain to AERA Meal Prep Sdn Bhd.

The term 'you' pertains to customers visiting the website and/or placing orders through us on this website or via our Customer Support representatives.

Service Description:

  • 1.1. Our meal preparation services entail the selection, preparation, and delivery of ready-to-eat meals to customers.

  • 1.2. Meals will be prepared in accordance with dietary preferences and requirements as well as restrictions specified by the customer at the time of ordering

Ordering and Payment:

  • 2.1. Orders must be placed through our website.

  • 2.2. Payment must be made in full at the time of placing the order.

  • 2.3. We accept payment through secure online payment gateways only.

Delivery:

  • 3.1. Delivery will be made to the address specified by the customer at the time of ordering.

  • 3.2. Delivery fees may vary depending on location and order volume.

  • 3.3. Customers are responsible for providing accurate and accessible delivery information.

Refunds and Cancellations:

  • 4.1 No refund, exchange, cancellation or amendment is applicable once payment is processed and completed online.

Quality and Satisfaction:

  • 5.1. We strive to maintain the highest standards of quality and freshness in our meals.

  • 5.2. If a customer is dissatisfied with the quality of a meal, they must contact us within 24 hours of delivery for resolution.

Allergies and Dietary Restrictions:

  • 6.1. Customers must disclose any allergies or dietary restrictions at the time of ordering.

  • 6.2. While we take precautions to prevent cross-contamination, we cannot guarantee that meals will be completely free from allergens.

Intellectual Property:

  • 7.1. All content on our website, including images, text, and logos, is the intellectual property of our company and may not be used without permission.

Liability:

  • 8.1. Our liability is limited to the value of the order placed by the customer.

  • 8.2. We are not liable for any damages or losses resulting from the consumption of our meals.

Governing Law:

  • 9.1. These terms and conditions are governed by the laws of [Jurisdiction], and any disputes will be resolved in accordance with these laws.

Changes to Terms and Conditions:

  • 10.1. We reserve the right to amend these terms and conditions at any time. Customers will be notified of any changes via email or on our website.

By placing an order with us, you agree to abide by these terms and conditions.